New Delhi: On Thursday, Delhi Police uncovered a fake call centre racket and arrested 14 people, including the mastermind who were cheating foreigners in the name of software support.
The accused who were behind the bogus call centre identified as Akash, Shahbaz, Parvind Singh, Abhishek, Avinash, Deepak Pal, Gaurav Kudia, Mithun, Navneet Sharma, Bishwajit Swain, Ankur Dhirta, Ranjeet Singh, Raj Kumar and Raj Kumar Lal.
Delhi Police initiated the investigation when a US citizen filed a complaint.
“A US national had filed a complaint that he had been cheated by a group of persons on the pretext of providing him tech support while he was looking online for services to fix his software problems”, Anyesh Roy, Deputy Commissioner of Police (Cyber) quoted as saying in a media report.
“Through manual and technical enquiry, the police conducted a raid at Kirti Nagar area and arrested the accused on the intervening night of Tuesday and Wednesday”, Mr Roy said.
During interrogation, it was revealed that the youths had started their careers as telecallers and later on they set up their own call centres to reap some quick money through a unique modus operandi.
They recruited youngsters and provided them with elaborate training to make sure that they were able to convince the victims based in US and Canada about providing genuine services, Mr Roy said.
They also created a fake website with a fake US address and had four to five persons working on search engine optimisation to ensure that their fake websites turn up as the top result on Google search for tech support, he said.
When the customer called on the number provided on the website, they took remote access of his computer to fix the problem and induced him to pay money. But as soon as the transaction was done, they would stop responding to the client’s calls, the DCP (cyber)said.
On some occasions, they also cheated their victims by convincing them that their smartphones were under attack by hackers and coerced them into buying Google play gift cards worth several hundred US dollars, the DCP (cyber) said.
The scammers would tell the victims to send the codes on the cards to pay for security upgrades and block the hackers.
Last year in December a four story call centre was busted in Noida in which 126 people were arrested who were also cheating foreigners.