IBA requests customers to avoid visiting branches and follow social distancing
The Indian Banks’ Association (IBA) on Friday requested its customers to avoid visiting branches unless very necessary and strictly observe social distancing.
In public interest, IBA advised customers to avoid touching counters or common-places.
It also asked the customers to maintain a proper distance from staff before and after physical transactions.
“Avoid crowding and maintain 1 to 1.5-metre distance between each other in the queue and only 5-6 customers to enter the branch at a time,” IBA said while announcing a set of measures to be followed by the customers.
IBA also requested anyone with cough and cold symptoms to avoid physical transactions, customers to use gloves or sanitizers and masks and senior citizens and children to desist from going to branches.
“Wash your hands with soap for at least 20 seconds before and after physical banking/currency counting/AEPS (Aadhaar-enabled payment system) transactions,” IBA said.
The IBA also clarified that as per the notification by the Ministry of Home Affairs, IT vendors for banking operations, banking correspondent (BC) and ATM operation and cash management agencies are part of exempt services.
It also added that as advised by the Finance Minister, the customer accounts will be credited through direct benefit transfer, wherever applicable and asked customers to make use of banking correspondent network and ATMs for cash withdrawals.
