GANG OF CHEATS RUNNING A FAKE CALL CENTER UNDER THE GUISE OF OFFICE OF BIMA LOKPAL BILL BUSTED.

On Aug 17, 2015

GANG OF CHEATS RUNNING A FAKE CALL CENTER UNDER THE GUISE OF OFFICE OF BIMA LOKPAL BILL BUSTED.
THE GANG MEMBERS ARE EX- CALL CENTER EMPLOYEES AND WERE IMPERSONATING AS OFFICERS OF BIMA LOKPAL BILL.
HAVE CHEATED GULLIBLE PERSONS ALL OVER INDIA ON THE PRETEXT OF PROVIDING HANDSOME BONUS ON EXISTING INSURANCE POLICY.
USED TO ENTICE VICTIMS TO DEPOSIT LARGE AMOUNT IN DIFFERENT BANKS IN THE NAME OF TAX, FEE AND OTHER EXPENSES FOR CLEARANCE OF BONUS AMOUNT.
ENORMOUS INCRIMINATING MATERIAL SEIZED ALONG WITH 14 MOBILE PHONES, 28 WIRELESS TELEPHONE INSTRUMENTS, SEVERAL SIM CARDS, ONE LAPTOP, TWO COMPUTERS, PRINTER, SEVERAL REGISTERS, ETC. RECOVERED.

INTRODUCTION: –

Crime Branch has busted a gang of cheats with the arrest of four persons who were running a fake Call Center and have cheated many gullible people all over India on the pretext of providing huge bonus amount on their existing insurance policies. The accused persons had procured several bank accounts opened on the basis of fake identity documents for withdrawal of the cheated amount. Case FIR No. 122/2014 u/s 420/120B IPC, PS Crime Branch, Delhi has been worked out with their arrest and other victims are being identified through call detail records and bank account details of the accused persons.

ARRESTED PERSONS:-

Parveen Kumar s/o Sh. Sukhveer Singh r/o Mata Wali Gali, Old Maujpur, Delhi, Age: 23 years.

Mahender Singh s/o Sh. Anand Singh r/o Baljeet Vihar, Kirari, Delhi, Age: 25 years.
Amber Mishra s/o Sh. Prabhakar Mishra r/o Mohalla Jaatwan, Kasba- Jaithra, Tehsil, Aliganj, Etah, UP, Age: 21 years.
Dinesh Kumar s/o Sh. Deep Chand r/o Village: Anwar Pur, P.S. Pilakhuwa, Distt. Hapur, UP, Age: 26 years

INCIDENT:-

A serving Brigadier of Indian Army had lodged a complaint with Crime Branch alleging therein that some persons claiming to be officials of a Government Company called `Bima Lokpal Bill’ called him in Nov. 2014 stating that he has earned bonus of approx. Rs. 86,000/- on his existing LIC policy, but in order to get the bonus released, he was required to invest 40% of the bonus in insurance policies. So he purchased a Reliance insurance policy. In Dec. 2014, they again told that his bonus has increased to Rs. 1,86,000/- and asked him to deposit Rs. 49,000/- in the name of `Go India Service’ . Later on, he was asked to deposit Rs. 74,608/- for opening a Demat account. Thereafter, they kept on asking him to deposit different amounts in various bank accounts on the pretext of agent code removal, NOC form filling, income tax payments, service tax payments etc. They further told him that the bonus amount was increased to Rs 7,20,000/- and his file was categorized in Diamond category and the bonus amount could be increased upto Rs 25,00,000/-. Thus, he was cheated of approx. Rs. 20,00,000/-.

INFORMATION, TEAM AND OPERATION: –

A case vide FIR No. 122/14 u/s 420/468/471 IPC, dt. 01.12.2014 was registered at PS Crime Branch by South Western Range and investigation taken up. The addresses given by the cheats to the complainant i.e. A-47, 2^nd Floor, Sector – 67, NOIDA and Jeevan Tara Building, Ist Floor, Gate No-3, Connaught Place, New Delhi were found fake. Technical as well as manual surveillance was mounted to trace the accused persons. The efforts yielded result, when secret information was received that a racket indulged in cheating with innocent persons all over India on the pretext of providing huge bonus on Insurance Policies was operating from North-East Delhi. Accordingly, a team led by ACP Kailash Chandra Sharma and comprising of Inspr. Atul Tyagi, SI Kuldeep Sharma, SI Nagender Singh, HC Virender, HC Sandeep, HC Hamender, Cts. Brijpal, Surender and Rakesh was constituted under supervision of DCP Bhisham Singh and overall supervision of Addl.CP Alok Kumar to nab them.

On 11.08.2015 a raid was conducted at C-564, Chajjupur, Baburpur Main, 100 ft. road, Delhi-32 and the four accused namely Parveen Kumar, Mahender Singh, Amber Mishra and Dinesh Kumar were apprehended from their office where they were running a fake call center in name of Bima Lokpal Bill.

MODUS OPERENDI:-

Accused Parveen set up a fake call center at C-564, Chajjupur, Babarpur Main, 100 foota Road, Delhi in the garb of his registered company in the name of “TRUE VALUE CARD SERVICES PRIVATE LIMITED”. They recruited young boys and girls in their fake call center impressing upon them that the call center is genuine one. Other accused Mahender, Dinesh and Amber also joined him. They were also ex- employees of call centers and familiar with the working of a Call Center. They had procured data of insurance policy holders from various companies (BMA, India Infoline), where they used to work as Tele-callers. They also collected Data of “Booth Level Officers” from Election Commission of India website. After collecting data of unsuspecting persons, they used to call individuals from their fake call center in the name of Bima Lokpal Bill and stated cheating them in the name of providing huge bonus on their existing Insurance policies. Accused persons used to induce the targets to deposit certain amount in their bank accounts that were also obtained on fake documents. Once a victim would deposit the said amount in the bank accounts of accused persons, they would further induce him to deposit more money in lieu of agent code removal, NOC form filling, income tax payments, service tax payments, etc. The accused persons have cheated several persons all over India in this manner. The details of other victims are being verified through bank statements of accused persons and phone record. One Manish Sharma allegedly has provided them several bank accounts is still at large. The mobile phone numbers used in the offence were obtained by the accused persons on fake identities from one Ram Baran who is also absconding. Role of other employees of call center are also being verified.

PROFILE:–

PARVEEN is the kingpin of the gang. He could not pass 10^th class and started working as a labourer in Faridabad in 2010, Haryana. In 2011, he joined “Unicon” call centre at sector-63 Noida, UP as a Tele-caller with the help of his friend Ravi, who was working as a team leader there. After working there for one month, he joined another call centre “India Infoline” at sector-63 Noida, UP where he met accomplice Parul Thakur and planned to run their own call centre. Thereafter, he joined another call centre “BMA” at sector-63 Noida, UP and worked for six months. Accused learned the basics of insurance fraud at BMA call centre i.e. selling policies on fake promises/inducements and receiving money in personal/fake accounts without selling any policy. Accused Praveen’s associate Parul Thakur appeared in the exam conducted by IRDA and succeeded in the same. She further obtained agency code from HDFC Life Insurance and the accused started his own call centre in December 2014 in name and style “TRUE VALUE CARD SERVICES PRIVATE LIMITED” at Chhajjupur, Babarpur, Delhi. Meanwhile, his ex-colleagues Amber Mishra and Mahender also joined his call centre on commission basis as Team leaders. His cousin Dinesh also joined him as Floor Manager at the said call centre. They recruited freshers as tele-callers in their call centre for selling insurance policies and in this garb carried out their cheating and fraud racket. The accused have cheated several persons during this span of six-seven months.
MAHENDER SINGH ADHIKARI is a Graduate from Delhi University. After completion of his studies, he joined BMA call centre as tele-caller at Kirti Nagar branch, Delhi, where he learnt how to deal with Insurance Policy holders and learned the basics of insurance fraud. He also collected Data in pen drive from this company. He joined Parveen and started working with him in his fake call center. He used to work on commission basis and worked as team leader. He is an active member of this gang. He used to impersonate as an officer/executive of “Bima Lokpal Bill”. He used to introduce himself as K.K. Mahajan and Rohit Verma to the gullible persons. He played key role in inducing the innocent persons to deposit money in name of agent code removal, NOC form filling, income tax payments, service tax payments etc.

AMBER MISHRA, is a science graduate from Agra University. After completion of his studies, he joined BMA call centre as tele-caller at Noida, UP, where he learnt how to deal with Insurance Policy holders and learned the basics of insurance fraud. He also collected Data in pen drive from this company. He joined accused Parveen and started working with him in his fake call center. He used to work on commission basis and worked as a team leader. He used to impersonate as an officer/executive of “Bima Lokpal Bill”. He used to introduce himself as Neeraj to the vulnerable victims. He has played key role in inducing the innocent persons to deposit money in name of agent code removal, NOC form filling, income tax payments, service tax payments etc.

ACCUSED DINESH is a graduate from Delhi University. He is the cousin of accused Praveen. His father has retired from Indian Army as Honorary Captain. He joined accused Parveen and started working with him in his fake call center as Floor Manager. He used to supervise the tele-callers at the said call centre and also played key role in inducing the innocent persons to deposit money in name of agent code removal, NOC form filling, income tax payments, service tax payments etc.

RECOVERY:-

Two computers
One laptop
14 mobile phones used in offence
18 SIM cards
One printer
28 wireless phone instruments
One pen drive containing huge data

Other incriminating documents and material.