Federal Bank launches Chatbot in its Mobile App

24/1/2018

New Delhi 19 January: Kerala based Federal Bank has launched a Chatbot based virtual assistant in the bank’s mobile application FedMobile in partnership with Niki.ai. The company is claiming it as a one-stop shop.

Using the Chatbot feature, the users of the app can avail a host of m-commerce services by simply chatting on the application, said the company in a release.

The Chatbot feature offers Mobile Recharges, Hotel Room/ Bus Ticket reservation, Household bill payments (Electricity, Water, DTH, Data Card, Landline, Broadband, Gas), Movie booking, Events booking and Cab booking services.

A user who wants to do a mobile recharge will simply have to type on the app “recharge my mobile number for Rs100.” The intelligent chatbot will pick up automatically the mobile number, identify the mobile operator and display the details for the user’s confirmation.

Upon confirmation, the mobile number is instantly recharged. The service is smart to pick up mobile number from contacts list on the device so that one can recharge any mobile number in just a few seconds.

Services through Chat on the app are made seamless and interactive, which makes the process quite simple, making m-commerce transactions as easy as other chatting apps.

As a launch offer, the Bank is preparing to roll-out extensive offers on the Chatbot services for its customers using their mobile banking application, FedMobile. This will encourage the users to discover the simplicity and smartness of the feature. Chatbots are becoming a chosen mode by companies across the globe for delivery of services, for its interactive abilities and increased customer satisfaction.

Federal Bank is already witnessing a higher acceptance of the Chatbot feature by its mobile banking users. The service is currently made available for Android devices and will soon release for Apple devices as well.

Above all services, the user can also apply for Deposit Opening, Loans, Mutual Funds, Insurance and so on.