Bills come late, inflate power charges with fines, higher slab

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Gurgaon: Residents of sectors 22 and 23 have complained that for the past nine months, they have been receiving their electricity bills only a couple of days before the due date, making it difficult for them to meet the deadline and having to pay fines as a result. Some residents also saw a sinister motive behind the delay. They said the delay caused the bill to be aggregated over a longer period, pushing it into a higher rate bracket because of the additional consumption.

They blamed delay in the meter reading for the late delivery of bills. “Generally, delay in meter reading is responsible for the delay. Officials are always late by 4-5 days. Why should consumers pay for what is clearly the discom’s fault?” said Harish Rawat, a resident of Sector 23.

“How can Dakshin Haryana Bijli Vitran Nigam (DHBVN) expect a consumer to run out and pay the bill on the due date, if the bill is delivered so late? A lot of people living in these two sectors are retired. It’s not easy for them to pay the bill the day it reaches them,” said 65-year-old Sarla Thukral, who lives in Sector 22.

Almost 40% residents have paid penalty on bills because of late delivery, said the RWA president.

“Most residents get bills 2-3 days before due date. Not many people can pay bills within such short notice, resulting in fines being imposed. I think about 40% of consumers, have paid penalty on their bills,” said S S Yadav, RWA president of Sector 23.

Dr Y S Khurana, a resident of Sector 23A, said, “Once the consumption for the bill cycle crosses 800 units, it falls under the higher rate bracket, at Rs 6 per unit. This leads to inflated bills.”

 According to the rules, electricity bill should reach a consumer at least 15 days before their due date. Consumers are charged at Rs 4.75 per unit till their monthly consumption crosses 800 units, after which they are charged at Rs 6 per unit.
“There was some issue in June – July 2015 and some people recieved bill for 4 month together in August. However, after that, situation has been normal. There might have been a delay of 2-3 days but not not more than that. We have instructed our staff to work even over weekends to deliver the bills in time,” said a DHBVN official.
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