Tata Communications Continues its Winning Streak at the 2016 Frost & Sullivan India ICT Awards
Business Wire India
- Enterprise Data Service Provider of the Year (Eighth year in a row)
- Hosted Contact Center Service Provider of the Year (Fifth year in a row)
- Enterprise Ethernet Provider of the Year (Third year in a row)
- Enterprise Telecom Service Provider of the Year – Large Enterprise Segment (Second year in a row)
- Third Party Datacenter Service Provider of the Year (First time winner)
- Enterprise VoIP Provider of the Year (First time winner – new award category)
Tata Communications received top honors at the 2016 Frost & Sullivan India ICT Awards banquet, with five awards in the Enterprise Telecom Services category and one award in the Enterprise Infrastructure category. Tata Communications took center stage at the award ceremony, attended by the telecom industry’s leading players, to receive four Service Provider of the Year awards for (1) Enterprise Data (2) Hosted Contact Center (3) Enterprise Telecom – Large Enterprise Segment, and (4) Third Party Datacenter. The Company also won Enterprise Ethernet and Enterprise VoIP Provider of the Year awards.
Benoy CS, Director, Digital Transformation Practice, Frost & Sullivan, says, “In 2015, Tata Communications continued to demonstrate its pioneering vision and leadership across the enterprise telecom and infrastructure portfolio. Its evolution has accelerated on an upward trajectory through investing in innovation and offering its enterprise customers a comprehensive value proposition and seamless service experience. Its ability to align teams to deliver this world class experience has enabled it to capture customer delight with a strong global network supporting it. With the Company’s holistic perspective on delivering an enriched customer experience, it has continued to garner appreciation and established itself as the preferred partner for enterprises in India. With its commitment to creating and enabling cutting-edge, integrated services, Tata Communications brings to the table a value proposition that is compelling, rich, and diverse and that meets the growth imperatives of the next generation enterprise.”
Sumeet Walia, Head, Global Enterprise Business, Tata Communications, says, “We are truly honored to receive these prestigious awards from Frost & Sullivan, consecutively, some for 8 years in a row. Enterprises globally are in the midst of a massive digital transformation and are looking for IT services that can deliver global reach and scale, flexibility and agility and enterprise grade security. Today, Tata Communications provides services to 70% of the Fortune 500 organizations, helping them operate more efficiently with the highest quality voice, video, data and internet communications. To stay ahead of this digital transformation, we believe it is imperative for us to continuously innovate and evolve our services portfolio in keeping with the demands of the industry. These awards are testament to our innovative services portfolio and our business strategy. We’re delighted to receive this recognition and acknowledgement from Frost & Sullivan.”
The Accolades won by Tata Communications at 2016 Frost & Sullivan India ICT Awards:
Enterprise Data Service Provider of the Year
In 2015 the data services market was driven by the need for solutions that support multipoint connectivity, migration to cloud, big data, enabling mobile productivity and the webification of enterprise applications. Tata Communications demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers have made toward their services or products. Its strategic imperatives to offer high quality customer experience and to innovate on developing flavors of solutions for end-to-end business applications, along with its robust network backbone across the globe, helps it differentiate and be the service provider of choice for Indian enterprises.
Tata Communications has included various flavors of connectivity solutions that are based on a robust network infrastructure for high speed cloud delivery through its IZO™ platform that connects to leading cloud service providers from its datacenters. It also launched the Ultra-low power WAN solution for connected devices and Internet of Things (IoT) applications, as part of its IoT strategy. This showcases its leadership in Cloud and IOT which are the next growth engines of the enterprise ecosystem.
Tata Communications’ core strength lies in its infrastructure and innovation in its product portfolio, which helps the Company to be consistently ranked as the market leader in the data services space.
Hosted Contact Center Service Provider of the Year
Differentiation by value creation has provided Tata Communications a competitive edge in the Hosted Contact Center market. The Company has consistently enhanced the features and functionalities in its portfolio and offered customized solutions to enterprises. Its carrier grade services and unified service level agreements provide the company with a unique edge. Tata Communications has consistently maintained the market leadership position in India with the highest implementation of cloud contact center seats.
Through strategic partnerships, Tata Communications has created an integrated solution for its global customers, thereby enabling a seamless unified communications experience. Its focus on creating an omni-channel experience across multiple channels such as voice, video, email, chat, self-service and social media to enable context based communications has further strengthened its portfolio and go-to-market strategy.
Enterprise Ethernet Provider of the Year
The year 2015 has witnessed changes in terms of transmission speeds, uptake of cloud services and expansions in datacenter capacities, in turn fueling the adoption of Ethernet services by enterprises. Enterprises are continuing to adopt Ethernet for their mission critical applications due to the benefits that it offers – scalability, reliability, and cost-efficient bandwidth. 
Tata Communications is one of the leaders in the Ethernet service provider market, with several classes of service (CoS) ranging from Next Generation Ethernet to multiple variants in Ethernet depending on the nature of data traffic. One of the Company's key Ethernet growth strategies has been bundling its IZO™ cloud capability with its Ethernet solution. Further, the Company has also been investing in network expansion through Greenfield investments, which in turn provide fundamental growth to the Ethernet services market.
Tata Communications is widely regarded as one of the leading network providers, and its brand strength has been instrumental in positioning its Ethernet services firmly not just with its existing customer base but also in the rapid acquisition of new customers. These continued investments toward technology and expanding reach have enabled Tata Communications to retain its position as a leader in this space.
Enterprise Telecom Service Provider of the Year – Large Enterprise Segment
The large enterprise telecom market in India has been experiencing an accelerated growth over the past few years. Large enterprises are now starting to make inroads toward convergence and advanced Unified Communications solutions from legacy connectivity services. The exponential growth of connected devices, social media, analytics, and cloud computing (SMAC), and the acceptance of bring-your-own-device (BYOD), are all resulting in a major transition in the way enterprises engage with technology.
As one of the most recognized global brands, Tata Communications has led from the front in ensuring a robust digital ecosystem that is equipped for the future – with infrastructure that can cope with customers’ demands of intelligence, scalability and flexibility. Its ability to look at the customer experience holistically has assisted it to align teams to deliver customer delight by having a 360-degree view of their requirements. Its strong global presence and ambition to continue to evolve, expand, and invest in building long-term relationships with customers and partners make Tata Communications a preferred technology partner for the large enterprise segment.
Third Party Datacenter Provider of the Year
On-premise datacenter capacity requirements often outpace availability, as both data and storage needs tend to explode due to new services, applications and workloads. Tata Communications is a notable company that has taken a bold step toward addressing enterprise desire to have an on-premise like experience in a hosted datacenter with respect to security, compliance, performance, user experience, and connectivity.
The combination of its datacenter and network expertise coupled with bespoke solutions such as managed hosting, cloud, security and managed services, make it a one-stop-solution provider for hybrid deployment models. Its managed services portfolio enables infrastructure management in a lean fashion by tailoring the solution design – hardware, software and services – to fit current capacity requirement as well as to provision buffer capacity to handle spikes in application traffic. The Company’s consultative mode of engagement brings a very personal experience to datacenter services procurement, and this rich experience acquired over the years has established Tata Communications as the market leader.
With an intention to curb IT spend, enterprises are slowly migrating to convergence and adopting collaborative solutions like VoIP which provide them enhanced 
flexibility and scalability in their infrastructure along with much-needed cost effectiveness.
Tata Communications is undertaking various strategies to make VoIP services pervasive by consistently rolling out new functionalities, expanding into new territories and growing its channel partner network. Its wide offerings and continuous innovation in the managed VoIP segment enables it to provide enterprises with high-quality voice services to on-net and off-net locations, reduce overhead costs, and provide modular flexibility. With steady investments in this technology, and frequent new offerings with high level QoS and expanding reach, Tata Communications clearly demarcates itself in this nascent segment.
Frost & Sullivan’s India ICT Awards contenders were judged based on variety of parameters including revenue, market share, product diversity, vertical and horizontal diversity, major customer acquisitions, and efficacy of innovation process, product service, and positioning, among others. The judging process involved in-depth primary interviews of various industry participants and secondary research conducted by Frost & Sullivan analysts. An elite panel of jury members comprising some of the most prominent CIOs/CTOs from the industry evaluated the compiled data and incorporated the end-user perspective. Frost & Sullivan then presented the Awards to the companies that received the number one industry rank in each category.
TATA COMMUNICATIONS and TATA are trademarks of Tata Sons Limited in certain countries. IZO is a trademark of Tata Communications in certain countries.
About Tata Communications:
Tata Communications Limited (CIN no: L64200MH1986PLC039266) along with its subsidiaries (Tata Communications) is a leading global provider of A New World of Communications™. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multinational enterprises, service providers, and Indian consumers.
The Tata Communications global network includes one of the most advanced and largest submarine cable networks and a Tier-1 IP network with connectivity to more than 240 countries and territories across 400 PoPs, as well as nearly 1 million square feet of datacenter and collocation space worldwide.
Tata Communications’ depth and breadth of reach in emerging markets includes leadership in Indian enterprise data services and leadership in global international voice. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India.
http://www.tatacommunications.com
About Frost & Sullivan:
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Photo Caption:
Mr. Manish Kakkar, Head- West Region, India, Global Enterprise Solutions, Tata Communications receiving the 'Enterprise Data Service Provider of the Year' award from Mr. Keyur Desai, VP-IT Infrastructure & Projects Group, Essar Group, in the presence of Mr. Benoy CS, Director, Digital Transformation Practice, Frost & Sullivan
Mr. Ankush Gangwani, General Manager, Unified Communications and Collaboration, Tata Communications receiving the 'Hosted Contact Center Service Provider of the Year' award from Mr. Vikram Idnani, CIO, Trent Limited, in the presence of Mr. Y. S. Shashidhar, Managing Director & Partner, MENASA, Frost & Sullivan
Mr. Mandar Mungee, Head – Renewals & Retention, India, Global Enterprise Solutions and Mr. Sunny Sharma, Sr. Product Management Specialist, Global Network, Cloud & Data Center Services, Tata Communications receiving the 'Enterprise Ethernet Provider of the Year' award from Mr. Keyur Desai, VP-IT Infrastructure & Projects Group, Essar Group, in the presence of Mr. Benoy CS, Director, Digital Transformation Practice, Frost & Sullivan
Mr. Rohit Arora, Head- India, Global Enterprise Solutions, Tata Communications receiving the 'Enterprise Telecom Service Provider of the Year – Large Enterprise Segment' award from Mr. Yagnesh Parikh, Executive Vice President & CTO, ICICI Securities, in the presence of Mr. Raghavendra Rao, Sr. VP, Frost & Sullivan
Mr. Sumit Mukhija, Head – Colocation Business, India, Tata Communications receiving the 'Third Party Datacenter Provider of the Year' award from Mr. Keyur Desai, VP-IT Infrastructure & Projects Group, Essar Group, in the presence of Mr. Benoy CS, Director, Digital Transformation Practice, Frost & Sullivan
Mr. Rajesh Menon, Head – Business Development, UCC (India & APAC), Tata Communications receiving the 'Enterprise VoIP Provider of the Year' award from Mr. Anil Kumar Kaushik, GM-IT & BI, Bharat Petroleum Corporation, in the presence of Mr. Raghavendra Rao, Sr. VP, Frost & Sullivan
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